Refund policy

Return & Refund Policy

Website Name: Fodnu
Email: ffodnu@gmail.com

1. Overview

At Fodnu, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the policy outlined below.

2. Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or incorrect upon delivery
  • The return request is made within 7–14 days of receiving the product (you can adjust this timeframe)
  • The item is unused, unworn, and in its original packaging with all tags intact

Non-returnable items include:

  • Perishable goods (if applicable)
  • Personalized or custom-made items
  • Items marked as “Final Sale”

3. Return Process

To initiate a return:

  1. Email us at ffodnu@gmail.com with your order details
  2. Include photos (if the item is damaged or defective)
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

4. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service for international returns
  • Fodnu is not responsible for lost return shipments

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Shipping fees are non-refundable, unless the return is due to our error

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
To request an exchange, contact us at ffodnu@gmail.com.

7. Order Cancellations

  • Orders can be canceled within 24 hours of placing the order
  • After this period, cancellation may not be possible if the item has already been shipped

8. Customs, Duties & Taxes (International Orders)

  • Customers are responsible for any customs duties, taxes, or import fees
  • Fodnu is not responsible for delays caused by customs

9. Contact Us

If you have any questions about returns or refunds, please contact us:
📧 ffodnu@gmail.com